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Information We Collect

When you use our services, we collect information necessary to provide effective pet care. This includes your name, email address, physical address, details about your pet including species, breed, age, medical history, behavioural patterns, and any specific concerns you wish to address.

We collect this information when you submit enquiry forms, book appointments, attend consultations, or communicate with us via email.

How We Use Your Information

Information collected serves the following purposes:

Providing and delivering the pet care services you request
Maintaining continuity of care across multiple appointments
Communicating with you about appointments, recommendations, and follow-up care
Tracking your pet's health history to inform future treatment decisions
Improving our service quality through analysis of outcomes and feedback
Complying with legal obligations including record-keeping requirements for veterinary services

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

With veterinary specialists or emergency clinics when we refer your pet for specialised care, and only with your explicit consent
When required by law, such as responding to court orders or legal processes
To protect the safety and wellbeing of animals, staff, or the public when we have reasonable belief that disclosure is necessary
With service providers who assist our operations, such as appointment scheduling software or email services, under strict confidentiality agreements

Data Storage and Security

Your information is stored on secure servers located in Australia. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorised access, alteration, or destruction.

We retain your information for as long as necessary to provide services and comply with legal record-keeping requirements. Veterinary consultation records are maintained for seven years as required by Australian veterinary practice regulations. You may request deletion of your information subject to these legal obligations.

Cookies and Tracking

Our website uses cookies to improve user experience and analyse site usage. Essential cookies enable basic site functionality. Analytics cookies help us understand how visitors interact with our site. You can control cookie preferences through our cookie banner or your browser settings. See our Cookie Policy for detailed information.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal retention requirements
Object to processing of your information for specific purposes
Withdraw consent for data processing where consent is the legal basis
Receive a copy of your information in a portable format

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are intended for pet owners aged 18 and over. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from someone under 18 without parental consent, we will delete that information promptly.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to clients with active service relationships. Continued use of our services after policy updates constitutes acceptance of those changes.

Contact Information

For questions about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 127 Fitzroy Street, Surry Hills, NSW 2010, Australia

Governing Law

This privacy policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For matters involving European Union residents, GDPR provisions also apply. See our GDPR compliance information for additional details.