Get in touch
We respond to all enquiries within one business day. For urgent matters requiring immediate veterinary attention, please contact your nearest emergency animal hospital.
Location
Our primary consultation facility operates from Sydney, with mobile services available across New South Wales, Victoria, and Queensland. In-home pet sitting and certain consultation services travel to your location.
127 Fitzroy StreetSurry Hills, NSW 2010
Australia
For appointment requests, service enquiries, or general questions:
Please include your pet's species, age, and the service you're interested in when contacting us. This helps us provide more relevant information in our response.
Operating Hours
Consultations and appointments:
- Monday to Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday: Closed
Email enquiries received outside business hours will be answered on the next operating day. Emergency veterinary issues require immediate attention from an emergency clinic—we do not provide after-hours emergency services.
Service Areas
We provide in-person consultations, grooming, and training services across:
- Greater Sydney metropolitan area
- Newcastle and Central Coast regions
- Melbourne CBD and inner suburbs (monthly visits)
- Brisbane and Gold Coast (quarterly visits)
Remote nutrition counseling and follow-up consultations available Australia-wide via video call.
Before Your First Visit
When you book an appointment, we'll send you a brief questionnaire about your pet's health history, current diet, exercise routine, and the specific concerns you'd like to address. Completing this before your consultation helps us use your appointment time more effectively.
For grooming appointments, please inform us if your pet has had negative experiences with grooming in the past, or if they have specific sensitivities or anxieties. This allows us to prepare appropriate handling approaches.
What to Expect
Initial consultations typically run 45 to 60 minutes. Arrive a few minutes early to allow your pet time to acclimate to the environment. Bringing your pet's current food (even a small sample), any medications they're taking, and recent veterinary records helps us provide more accurate recommendations.
For behavioural consultations, we may ask you to demonstrate typical interactions or bring items that trigger the behaviour we're addressing.
Payment and Cancellations
Payment is due at the time of service. We accept all major credit cards, debit cards, and bank transfers. Invoices provided upon request.
Cancellations require at least 24 hours notice. Appointments cancelled with less notice incur a $45 AUD administrative fee. We understand emergencies occur—contact us as soon as possible if you need to reschedule.
Privacy and Data
Any information you share about your pet's health, behaviour, or your household circumstances remains confidential. We maintain records to ensure continuity of care across appointments but do not share this information with third parties except when legally required or with your explicit consent.
Read our complete Privacy Policy and GDPR compliance information for details on how we handle your data.