GDPR Compliance

Our Commitment to GDPR

While amperage-flare operates primarily in Australia, we recognise that European Union residents may use our services or visit our website. We are committed to compliance with the General Data Protection Regulation (GDPR) for all individuals whose data we process, regardless of their location.

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract performance: Processing necessary to deliver the pet care services you have requested
• Consent: Where you have explicitly agreed to processing for specific purposes, such as receiving service updates
• Legal obligation: Where processing is required to comply with veterinary record-keeping regulations and other legal requirements
• Legitimate interests: For improving service quality and operational efficiency, balanced against your privacy rights

Your Rights Under GDPR

If you are a European Union resident, you have the following rights regarding your personal data:

Right to Access

You may request confirmation of what personal data we hold about you and receive a copy of that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data, subject to legal record-keeping obligations for veterinary services.

Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances.

Right to Data Portability

You may request a copy of your data in a structured, commonly used, machine-readable format.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Data Transfers

Your personal data is stored on servers located in Australia. Australia is recognised by the European Commission as providing adequate data protection. Any transfers to other jurisdictions occur only when necessary for service delivery and under appropriate safeguards including standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

• Veterinary consultation records: Seven years, as required by Australian veterinary regulations
• Appointment and service records: Three years from last service provision
• Email communications: Two years from last contact
• Marketing consent records: Until consent is withdrawn

After these periods, data is securely deleted or anonymised.

Data Security

We implement technical and organisational measures to protect your personal data:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates
• Staff training on data protection principles
• Secure backup procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach. Notification will include the nature of the breach, likely consequences, and measures we are taking to address it.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Children's Data

We do not knowingly process personal data of individuals under 16 years of age. Our services are intended for adult pet owners only.

How to Exercise Your Rights

To exercise any GDPR rights, contact us at:

Email: [email protected]
Address: 127 Fitzroy Street, Surry Hills, NSW 2010, Australia

We will respond to your request within one month. In complex cases, this may be extended by up to two additional months, and we will inform you of any extension.

You will not be charged a fee for exercising your rights unless your request is manifestly unfounded or excessive.

Supervisory Authority

If you are dissatisfied with how we handle your personal data or our response to your rights requests, you have the right to lodge a complaint with a supervisory authority in your EU member state of residence, place of work, or where an alleged infringement occurred.

Updates to This Information

We may update our GDPR compliance practices to reflect changes in regulations or our operations. Significant changes will be communicated via email to affected individuals. The date of the most recent update appears at the top of this page.

Contact Our Data Protection Officer

For specific questions about data protection or GDPR compliance, contact our data protection officer at:

Email: [email protected]
Subject line: GDPR Enquiry